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Frequently Asked Questions

 
 

General Questions

Q: Is someone there to take care of my pet(s) 24 hours, 7 days a week including holidays?
A: We live on the same property that your pet(s) is(are) boarded, meaning we are available 24 x 7 to meet your pets needs. We also have our Vet on call 24 x 7 as well, if the need should arise.
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Q: Can I bring along my pet's personal bedding/toys?
A: We welcome any pet owners to bring along their pet's own bedding and/or toys as it will assist with your pet feeling more at home while staying with us.
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Q: Do you have a Pick Up/Delivery Service?
A: Pet Express is our transport service that includes a full air conditioned van. This service can be used as either/both a pick up or delivery service whatever your requirements. Click here to read more about Pet Express.

Q: Can I bring toys and treats for my pet?
A: We welcome any pet owners to bring along their pet's own bedding and/or toys as it will assist with your pet feeling more at home while staying with us.!
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Q: Do I need to bring my pet's own food?
A: Should you pet have special dietary needs we would recommend and welcome you to bring your pets food along. As part of our normal service all food is included in the daily charge which is a top quality pet food pertaining to the age of your pet.
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Q: How can I be sure my pets will be well cared for at your facility?
A: As we live on the property your pets are kept in a safe and secure environment. We are also located directly opposite our preferred vet who is available to us on call 24 x 7. Our processes and procedures require that our staff report any situation to us immediately to ensure action is taken if required.
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Q: What must I bring with me when checking in my pet?
A: Current Vaccination certificates and any current medications your pet requires (including the instructions). You may also like to bring your pet's favourite toy and/or blanket.!
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Q: I can't come during your nominated office hours, what can I do?
A: If you are unable to drop off or pick up your pet during our nominated office hours we recommend asking a friend or relative who might be able to attend during office hours as we are not open to the public outside the nominated hours. This is because our kennel license includes the maintenance of a noise abatement program and our business opening hours are considered by council as acceptable and reasonable. 
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Q: What time do you feed the dogs?
A: To settle your pet into our kennel routine we endeavour to do all feeding between 9 and 10am each morning. If your pet has special feeding requirements, these will be maintained.!
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Q: Are you open for inspections prior to my pet staying with you?
A: We welcome the opportunity for you to inspect the boarding conditions. However we prefer you schedule your visit with us during the afternoons as we are generally very busy in the mornings feeding our boarders.
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Q: What additional services do you provide?
A: We offer the following additional services for your pet: Flea Rinse, Hydrobath, Blow Dry, Coat Trimming and Clipping
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Q: Can I, or a nominated family member and/or friend, visit my pet while staying with you?
A: Of course you can. You have a number of options available to you and we can accommodate nearly any request given to us. The most common thing to do is to either utilise one of our larger runs for game time (fetch and chase) or you are welcome to take your dog on day trips.
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Q: How are you fees charged?
A: Fees are charged from the day of arrival, regardless of the time. If you pet is picked up before 10 am then there is no charge for that day. However if you pick your pet up after 10am then a full days fees for that day is payable.
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Dog Boarding Questions

Q: Can my two (or more) dogs share a run?
A: We have a variety of kennel sizes and we recommend that the same family pets share their enclosure.
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Q: Is the kennel area heated?
A: Ultraviolet heat lamps have been fitted throughout and are available for you dog although a surcharge will apply.
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Q: Do you offer a day care service for dogs?
A: Yes we do. We would love to have your dog come and play with us for the day. Local caravan parks and Perth city hotels often refer their clients to us for their clients pet requirements.
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Q: What if there is an emergency medical problem?
A: We have our preferred Vet available to us on call 24 x 7 and are conveniently located across the road from our premises.
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Q: What level of vaccination do I require to have for my dog(s)?
A: C5 - this includes vaccination for Distemper, Hepatitis, Parvovirus, Kennel Cough and Bordetella, please consult your vet for further details. We require to sight the certificate provided by your vet.
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Q: Do you offer obedience training for my dog?
A: We expect to off this service during 2007. Although we anticipate that we will not be able to provide you dog with training during school holiday peaks periods.
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Q: What time do you feed the dogs?
A: To ensure your dog settles into our kennel we aim to feed all our residents by 10am. If you dog requires special requirements for feeding we are more than happy to accommodate this.
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Q: Will my dog have to share a run with another dog?
A: No, we have individual runs for all dogs. However if you give your consent we can pair you dog with a compatible companion
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Q: What is consdiered a large breed of dog?
A: Our examples of larger breed dogs are Laboradors, Boxes etc. Please contact us if you are not sure.
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Q: What is consdiered a small breed of dog?
A: Our examples of smaller breed dogs are Jack Russell, Chihuahua etc. Please contact us if you are not sure.
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Cat Boarding Questions

Q: Is the cattery area heated and air conditioned?
A: Yes. Our cattery has been built to the latest specifications in consultation with our Vet and the RSPCA. All cats are provided with individual heat pads and the cattery temperature is managed by evaporative air conditioning for its efficiency and refreshing flow of air.
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Q: Can my two (or more) cats share a run?
A: Yes. Our rooms are large enough to accommodate 2 cats. If you have more than this that you wish to board together we also have 1 larger room which can accommodate up to 5 cats.
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Q: What time do you feed the cats?
A: Cats are feed wet food in the morning (around 10am) while dry food is available all day for your cat to nibble on as they please.
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Q: What level of vaccination do I require to have for my cat(s)?
A: F4 - this includes vaccination for Feline Enteritis, Cat Flu, Feline Chlamydia and Feline Leukaemia, please consult your vet for further details. We require to sight the certificate provided by your vet.
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Bird Boarding Questions

Q: What do you feed your boarded birds?
A: As breeders of Asiatic birds we understand the different types of birds and their requirements. We can cater for seed, nectar and/or insect eaters.
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Q: Do I need to bring my bird's cage?
A: We would prefer if you did, as birds consider their own cage their haven. If you'd prefer not to bring their own cage then we are happy to accommodate your birds needs, but please bring along some of their favourite toys for them to play with.
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Q: I have a hand raised bird, how can I be sure that my bird will get the required interaction?
A: As breeders of both cage and hand raised Asiatic birds we understand the requirement for hand raised/tame birds to get consistent attention. Therefore we will make every effort to ensure your bird is given the proper interaction they require.
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Q: If my bird was to get sick, do you have a qualified vet on call?
A: Our Vet is on call 24 x 7 and is located just across the road from our premises and is also a fully qualified Avian Vet, whom we use for our own collection of pet and breeding birds.
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Pet Transport Questions

Q: Do different countries have different requirements for traveling pets?
A: Yes. We can provide you with your specific country protocols. We feel it is important that you are fully aware of the government import and export requirements and we also endeavour to explain them to you in a language you will be able to understand.
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Q: Do I need to supply my own travel crate from my pet(s)?
A: We would need to inspect your travel crate before agreeing to use it. Most general pet crates are not suited for freight travel. We can (and prefer to) supply a custom built pet crate for your pet that meets the international standard for pets traveling as freight.
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810 Welshpool Rd, Wattle Grove, Perth WA - (08) 9453 6287 - info@pawsclawsandbeaks.com.au

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